big88 Casino & Sportsbook Data Care
This page describes what we collect when you use big88 and how we keep that data protected. We understand that privacy matters to our players, and we take responsibility for any personal information you share with us. Our approach is straightforward: we collect only what we need, we keep it secure, and we do not sell it or share it beyond what is necessary.
When you open an account at big88, sign in, make a deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or enter a tournament, we gather data. This policy explains what that data is, why we collect it, who can see it, and what rights you have over it. We keep our language clear because we believe privacy should be easy to understand, not hidden in jargon.
If you have questions about how we handle your information, our support team can discuss this policy with you in English during standard business hours. Your privacy matters to us, and we are committed to transparency.
What Data We Collect at big88
We collect personal data when you register an account, verify your identity, deposit funds, play games, or contact our support team. This data falls into several categories.
Account and Identity Data at big88
We collect your name, email address, phone number, date of birth, and a copy of your government-issued identity document when you open an account at big88. We use this information to verify that you are who you say you are (a process called Know Your Customer or KYC verification) and to comply with banking regulations. This data is required before you can deposit or withdraw funds.
We also collect your postal address and may ask for proof of address—such as a utility bill—during account verification or before processing large withdrawals. These verification steps protect both you and us by confirming identity and preventing fraud.
Payment Data
When you deposit at big88, we collect payment information including your e-wallet or bank account details. We do not store your full payment card or account numbers in our systems. Instead, we work with our payment processors—the companies behind DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and your bank—who handle that sensitive data on their secure servers.
We keep a record of your transactions at big88 for accounting and regulatory purposes. This record shows deposit amounts, withdrawal amounts, dates, and payment methods, but it does not include sensitive payment credentials.
Game and Account Activity Data
We record what you do on big88—which tournaments you enter, your scores, any wins, your account balance history, and your login times. We collect this information to calculate tournament results, process payouts, detect fraud, and improve our platform. We also log technical information about your device and browsing behaviour when you use big88, such as your Internet Protocol (IP) address, browser type, and pages you visit.
How We Use and Protect Your Data at big88
How We Use Your Information
We use your data for several purposes. First, we use it to operate big88—to manage your account, process deposits and withdrawals, calculate tournament results, and pay out winnings. Second, we use it to verify your identity and comply with anti-money-laundering regulations and banking laws. Third, we use it to detect and prevent fraud, which protects you and us. Fourth, we use it to improve our platform by analysing how our players use big88 and what features matter most.
We also use your email address and phone number to send you important notifications—such as account alerts, tournament results, and updates to our policies. We may also send you information about new features or promotions at big88, but only if you have consented. You can unsubscribe from marketing communications anytime by updating your account preferences or contacting our support team.
Who Can Access Your Data
We do not sell your personal information to third parties. However, we do share data with certain organisations that help us operate big88. These include payment processors (the companies behind DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and your bank), fraud-detection services, and accountants who help us comply with tax law. We share only the minimum information those organisations need to do their job.
We may also share data if required by law—for example, if a court orders us to disclose information or if a regulatory authority in Jakarta, Surabaya, Bandung, Medan, Semarang, or another jurisdiction investigates us. We comply with all valid legal requests.
How We Secure Your Data at big88
We use industry-standard encryption and access controls to protect your data. Our servers use secure socket layer (SSL) technology, which encrypts information travelling between your device and our systems. We restrict access to your personal information to our employees and contractors who need it to do their work, and they are bound by confidentiality agreements.
However, no security is perfect. While we take every reasonable step to protect your information, we cannot guarantee absolute security. You are responsible for keeping your login password safe. If you suspect your big88 account has been compromised, contact our support team immediately.
Where Your Data Is Stored
Our big88 servers may be located outside your country. This means your data may be stored and processed in jurisdictions with different privacy laws than your own. By using big88, you consent to this international transfer of your information. We work only with data processors that meet or exceed security standards equivalent to our own.
Your rights over your data are central to our policy
You have the right to request a copy of your personal data, to ask us to correct inaccurate information, and to request deletion of your data where permitted by law. Contact our support team to exercise these rights.
How Long We Keep Your Data
We retain your personal data only as long as necessary to fulfil the purposes described in this policy. Generally, we keep account information for as long as your account is active and for a period after closure to comply with banking and tax regulations. We may retain transaction records for longer periods to meet legal requirements. You can request deletion of your data at any time, subject to legal obligations we may have to retain it.
Our Commitment During Holidays and Peak Periods
Your data security does not take breaks. We maintain the same level of protection year-round, including during major events like Idul Fitri, Idul Adha, and other holidays, as well as during peak gaming periods when many players are active. Our support team remains available to answer privacy questions during these times.
Updates to This Privacy Policy
We may update this policy from time to time to reflect changes in law or in how we operate. When we make material changes, we notify you via email or in-platform message. Your continued use of big88 after notification constitutes acceptance of the updated policy. If you disagree with changes, you have the right to close your account and request withdrawal of your data.
Contact Us About Your Privacy
If you have questions about this privacy policy, want to exercise your rights over your data, or have a privacy concern, contact our support team directly via in-platform messaging or email. We respond in English and will do our best to address your inquiry promptly. Your privacy is important to us, and we take all requests seriously.